FAQs
Where is your merchandise made?
The cotton used in our merch is from farms in India. The ginning and spinning mills are also based in India, as is the factory that knits, dyes, washes, cuts, sews and irons the merchandise. The merchandise is then screen-printed in the UK before being sent to the fulfilment centre.
The sourcing factories are all part of the Fair Wear Foundation. The Fair Wear Foundation is an independent organisation that works to improve labour conditions in factories.
The 8 pillars of focus of the FWF:
- Employment is freely chosen
- No exploitation of child labour
- No discrimination in employment
- A legally binding employment relationship
- Payment of a living wage
- Reasonable hours of work
- Safe and healthy work conditions
- Freedom of association
How should I care for my item?
To extend the life of your garment and reduce its environmental footprint, please ensure you wash it inside out at 30ºC/86ºF. Refer to the care label for detailed instructions.
Can I return/exchange an item?
We understand that in some cases returns and exchanges are unavoidable, but we request that you please only do so if your purchase is not wearable or giftable. To return an item, please email us at contact@dfs-mafia.com with your order number and reason for return. We will then provide further instructions.
When will I receive my order?
We aim to handle orders quickly and efficiently; however, some orders may take longer than this to process. Orders cannot be processed on Saturdays, Sundays and United States Bank Holidays.
What if I am not home when they deliver?
We recommend you use a delivery address where there will be someone to receive and sign for the delivery. For many of our customers this may be a work address. However, if you are out, the usual procedure is for the delivery service to leave a “We Stopped By” card (or similar). You can then collect from a depot or re-arrange delivery for a time that suits you.
We do not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location you deem as a “safe place” such as in the shed, garage or with a neighbour, we cannot accept responsibility if you fail to receive your parcel.
What countries do we ship to?
United Kingdom, United States of America, Åland Islands, Albania, Andorra, Armenia, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, Vatican City.
Where is my delivery?
You can track your order using the tracking number and the link on your dispatch confirmation email.
I have placed my order, can I add more items?
Unfortunately, we’re not able to edit orders once they are placed. You will have to place a new order.
Can I cancel my order?
Unfortunately, we can only cancel orders that have not already been dispatched. Please email contact@dfs-mafia.com as soon as possible with your order number to cancel your order. We will do our best to help.
Can I change my delivery details?
Sadly, we’re not able to change your delivery details once the order has been dispatched. Please email contact@dfs-mafia.com to enquire about changing your delivery details and we will be able to assist you if your order has not already been dispatched.
What method of payment can I use?
We accept the following methods of payment: Visa, MasterCard, American Express. Items are charged at point of order.
What is our approach to packaging?
We are trying to make sure our packaging is as sustainable and environmentally friendly as it can be but we always appreciate feedback on how we can improve.
More questions about your purchase?
Please get in touch at: contact@dfs-mafia.com